Refund policy

Return & Refund Policy

Last Updated: June 15, 2026

At Cordero’s Maní, we take pride in creating handcrafted Cuban peanut candy made with care and quality ingredients. Due to the nature of our food products, all sales are final, and we do not accept returns or exchanges.

Returns

For food safety reasons, we cannot accept returns of any food products once they have been shipped.

Refunds and Replacements

If your order arrives:

  • Damaged during shipping
  • Incorrect (you received the wrong item)
  • Missing items
  • Defective due to a packaging issue

Please contact us within 48 hours of delivery at corderosmani@yahoo.com.

To process your request, please include:

  • Your full name
  • Order number
  • Photos of the product and packaging
  • A brief description of the issue

After reviewing your claim, Cordero’s Maní may, at its sole discretion, offer:

  • A replacement product
  • Store credit
  • A partial or full refund

Non-Refundable Items

We do not offer refunds or replacements for:

  • Opened, consumed, or partially consumed products
  • Orders shipped to an incorrect address provided by the customer
  • Delivery delays caused by USPS or other shipping carriers
  • Packages marked as “Delivered” by the carrier but lost or stolen after delivery
  • Orders canceled after they have already been shipped
  • Personal preference, including taste, texture, or appearance expectations

Shipping Delays

Once an order has been accepted by the shipping carrier, delivery times are outside of our control. We are not responsible for delays caused by:

  • Weather conditions
  • Carrier service interruptions
  • Holidays
  • Incorrect addresses provided by the customer

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. If an incorrect address is entered and the package has already shipped, we are unable to issue a refund.

If the package is returned to us, we may reship the order at the customer’s expense.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please:

  1. Verify the shipping address.
  2. Check with household members and neighbors.
  3. Contact the shipping carrier.
  4. Email us at corderosmani@yahoo.com if you need additional assistance.

Cordero’s Maní is not responsible for packages lost or stolen after they have been marked as delivered by the carrier.

Contact Information

Cordero’s Maní
🌐 CorderosMani.com
📧 corderosmani@yahoo.com

We value every customer and strive to provide the best possible experience. If there is an issue with your order, we will do our best to make it right.

Thank you for supporting our small family business and allowing us to share a taste of Cuba with you. 🥜🇨🇺❤️